Returns & Refund Policy
7 Day Easy Return Policy
At Pinkshink, our philosophy to pay great attention to quality control and shipping out the perfect piece. However, there could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. Or simply, you do not like the product physically as much you liked it on screen while ordering. In all such cases, we offer an easy SEVEN DAYS return policy.
You can raise a return request within 7 days of the product being delivered to you. On receiving your return request, we will arrange for shipping the item to our warehouse. Please make sure you include all tags and packaging material, as received, in the return shipment. After we receive the item back, we put it through a quality check, just to ensure that the item is not damaged or used and all the tag, packets are intact. In rare cases, we may ask you to send images of the defect over email. Please note that by doing this we are not doubting your judgement, but we just want to find out if it is genuinely a defect or a print pattern variation, which is common in hand crafted fabrics.
If everthing is all right, we process the refund, normally within 24 hours after receiving the item. The refund is sent to your original mode of payment account only. In case of COD orders, the refund will be sent to your bank account through online transfer, we will ask for the relevant details in such cases.
In case you are facing any issue, just write in to our support email id: firstname.lastname@example.org and we will do everything possible to resolve the issue. We love delighted customers, after all!
We will process the refund after receipt of the product in original condition by Pinkshink or its business partner. Refund will be processed based on the mode of payment of the order
- Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
- Orders paid by net banking accounts will be credited back to bank account.
- For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order.
For orders placed through Discount Codes / Vouchers of www.pinkshink.com, refund would be provided in form of a fresh Discount Codes / Voucher of the same value.