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Return, Cancellations & Refunds

Return Policy for unstitched / semi stitched and ready-to-wear products

In case you change your mind after receiving an order or are not satisfied with the item, we offer a no questions asked return/replacement within 7 days of delivery of the order of fabrics, salwar kameez dress material, sarees or ready to wear kurtas. Depending upon your location, our logistics partner will come and pick up the product from your delivery address and bring the item back to our warehouse. After inspection of the returned product, your refund will be processed immediately subject to the item and packaging being in the same condition as it was delivered. For areas not covered by our logistics partners, the customer will need to self ship the item at our address given below as per the terms given below.

However, we will not be able to offer reverse pick-up of returned items in case the customer is out of India. In all such cases, the buyer will need to return the product on his / her own expense. After inspection of the returned goods, the refund will be processed through the same mode that was used by customer while placing the order. Pinkshink will refund only the price of the item paid by the buyer while making the purchase. Any kind of shipping cost, taxes or duties will not be borne by Pinkshink and will have to be paid by the buyer.

Both Domestic and International returns are subject to our complete return policies.

Return policy for products that are custom stitched for you

Fabrics, salwar kameez materials,sarees and any other garments that have been custom stitched and/or altered as per measurements provided by you are not eligible for return. As you would understand that the fabrics that have been stitched in your size cannot be sold to any other customer. Our tailoring team takes utmost care and uses measurements provided by you with great precision to stitch garments for you.

What is the refund policy for the returned item?

We process refund after quality check of the items returned by you.If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 days of refund. If you have paid for the order using Pinkshink.comcredits, then the amount gets refunded to your Pinkshink credit account within 1 day of refund.If you have paid for the order using Cash on Delivery option, then you will be required to provide the NEFT bank details for transfer to your bank account within 7 days of return.

How and when can I cancel my order?

To give you an experience of express delivery, we ship within 12 hours after receiving the order. In case you change your mind before that, please cancel your order immediately from ‘Your Orders’ section in your account. In case more than 12 hours have passed, you can always raise a return request and we will complete the return and refund process as mentioned above. However, if you have ordered something that involves custom stitching of any kind, you can just cancel your orders within 12 hours after placing the order. After 12 hours, we won’t be able to cancel such orders because the process of stitching starts after that.

How do I return/exchange my order?

We offer easy self-service return process. To return/exchange your order, please do the following steps.

  • Login to your account
  • Go to My Orders
  • Click on Return
  • Select the Items that you want to return
  • You will get a refund once your order is picked up & checked for quality

When will my return get picked up?

We send the return pick-up request to our logistics partners as soon as we receive the return request from you. Our partners pick-up the returned items within 7 days of receiving the request.

I have received 'Pickup service is not available' message when I try to return/exchange my order. What do I need to do now?

There are certain pin-codes where our transport partners currently do not support pick-up of returned items. You will get to see the message 'Pickup service is not available' if none of our logistics partners support pick-up of the returned items from a pin-code. If you get to see this message, we request you to send the items to our warehouse using a courier company available in your location. After sending the shipment, please upload the shipment details through the 'My Returns' functionality on our website/app. You will get to see a message 'Self-ship details pending' for returns where you are yet to submit the shipment details. Please note it is mandatory to submit the self-ship details to get a refund for the returned item. Once we receive the returned item in our warehouse, we will refund the amount of the items. However, we will not refund the amount you spend on shipping to return the item.

What is the warehouse address to which I need to send the returned items when I get to see the message 'Pickup service is not available' message when I try to return/exchange my order?

When you get to see the message 'Pickup service is not available' message, please send the returned items to our warehouse address mentioned below.

  • Pinkshink Retail
  • 289, First Floor,
  • SatyaNiketan,
  • New Delhi,
  • Pincode: 110021